These disputes commonly involve disagreements over placement fees and what they cover, an agency's responsibility when a placed worker doesn't meet what was represented, and contract terms around replacement or refunds if an arrangement falls through early.
Agencies operate under specific licensing and regulatory requirements, and understanding an agency's actual legal obligations — as distinct from informal promises made during the sales process — is often central to resolving a dispute. Where an agency refuses to refund what's owed, recovery proceeds through our debt collection practice.
This practice reviews the specific agreement with the agency, what was represented during the placement process, and the agency's regulatory obligations to assess the strongest path to resolution.
We represent employers, households, and workers in these disputes, depending on which side of the relationship needs representation in a specific matter. Household placements specifically fall under the framework covered by domestic worker disputes.
Recruitment agencies, like many service providers, sometimes make verbal assurances during the sales process that turn out to be broader or more generous than what the actual signed agreement provides — a gap that only becomes apparent when a client actually needs to rely on the promised protection and discovers the written terms say something narrower or different.
We review the actual signed agreement against what a client believes they were promised before recommending a course of action, since resolving this kind of dispute generally depends on what the contract itself actually says rather than what was represented informally during the sales conversation that preceded it. That review applies the same method as our contract drafting & review service.
The most effective way to avoid this exact problem is addressing it before signing, not after a dispute arises — any specific guarantee, replacement policy, or refund term that matters to your decision to proceed with an agency should be confirmed in writing as part of the actual agreement, not left as a verbal assurance from a sales conversation that carries no real weight if the agency later disputes what was said.
We review recruitment agency agreements before clients sign wherever possible, specifically to confirm that any promises genuinely material to the decision are actually reflected in the written terms, rather than only discovering a gap between what was said and what was signed once an actual dispute has already begun.
Review your agreement with the agency for its specific terms around replacement or refunds, and contact us to assess your options based on the specific circumstances.
Yes, they operate under specific licensing and regulatory requirements, which shape their actual legal obligations to clients. We can assess what applies to your specific situation.
This depends on the specific agreement terms and what was actually represented during the process. We can review your situation and advise on the options available.
Generally the written agreement governs, which is exactly why we recommend confirming any important promises in writing before signing rather than relying on verbal assurances.
Yes, always — any replacement, refund, or service guarantee that matters to your decision should be reflected in the actual written agreement, not left as an informal verbal promise.
Yes — we review agreements before signing specifically to confirm that any promises material to your decision are actually reflected in the written terms.
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